PAP.9.1.100 Open Door Policy

(a) The Executive Management Team benefits from ideas, questions, suggestions, and even complaints from team members. Team member shall always start by talking with his/her direct Supervisor and then proceed to their Director/Manger if needed. If the Supervisor, Director/Manager is unable to resolve the issue in question, then the team member should notify the Human Resources Director. This open door policy provides for direct communication between all who may be in the best position to provide information and resolve problems. Any team member who wishes to discuss an issue with his/her supervisor or manager should request an opportunity to meet by scheduling an appointment during any available time.

(1) If scheduling requires the meeting be held during a time when the team member is not already scheduled, the team member shall be paid his or her wage for the duration of the meeting.

(2) All team members should feel comfortable and confident that they may address issues of concerns with management by following this procedure and should feel free of intimidation, retaliation or harassment. The Gaming Enterprises will not permit such actions to occur.

(3) When using this policy it is the responsibility of the team member to make sure the chain of command is followed. The chain of command is as follows:

(A) Immediate supervisor;

(B) Manager;

(C) Director;

(D) Human Resources Director;

(E) Executive Management Team.

If a team member's issue of concern is with his or her immediate supervisor, he or she may proceed to the next person in the chain of command to address the concern.