CMP.2.9.040 Formal Consumer Dispute Resolution Procedure; Tribal Forum

(a) The Authority shall establish an intake process to receive, record and direct Consumer complaints to the appropriate Licensee to allow the Licensee an opportunity to remedy the complaint according to Section CMP.2.9.030. The Authority may require any Licensee to inform the Authority of the status of Consumer complaints and the resolutions to Consumer complaints.

(b) After complying with Section CMP.2.9.030, any Consumer dissatisfied with the Licensee's proposed resolution to the Consumer's complaint may file the complaint with the Authority and proceed pursuant to the Authority's Dispute Resolution Regulations, or, if enacted, Tribal administrative procedures.

(c) Administrative Forum. The Authority shall serve as a tribal administrative forum to adjudicate and resolve consumer disputes.

(d) Authority Final Decision and Order. Following full compliance with the procedures in Section CMP.2.9.030, the Authority's Dispute Resolution Regulations, and, if enacted, the Tribal administrative procedures, the Authority shall issue a Final Decision and Order that shall include separate sections entitled "findings of fact" and "conclusions of law." Findings of fact shall include a concise statement of the underlying supporting facts. Each conclusion of law shall be supported by authority or reasoned opinion.

A Final Decision and Order is appealable pursuant to Section CMP.2.9.060. A Consumer does not exhaust Tribal and administrative remedies until after any appeal of any Final Decision and Order pursuant to Section CMP.2.9.060.