CMP.2.9.030 Initial Consumer Dispute Resolution Procedure

(a) A Consumer who has concerns about a Licensee's operations, its Consumer Financial Services or products, the Consumer's agreement with the Licensee, or who is aggrieved by some aspect of the operation of any part of the Licensee's business, shall direct the concerns or dispute in the first instance to the Licensee in the manner prescribed by the Consumer's agreement to afford the Licensee an opportunity to offer a remedy.

(b) Any Consumer Loan agreement shall not prohibit any Consumer from exercising any right under Tribal law or applicable federal law.

Any Consumer Loan agreement must inform the Consumer of the right to raise any concerns about a Licensee's operations, its Consumer Financial Services or products, the Consumer's agreement with the Licensee, or other grievance related to any aspect a Licensee's operation or business with the Authority according to Section CMP.2.9.040.