PAP.9.13.030 Banishment Policy

It is the responsibility of the Casino to make our best effort to keep our patrons and team members safe from harm or harassment. While Banishment is generally applied to Guests, at times Team Members may be banished for a fixed time, suspended, and/or leading up to termination.

(a) Banishment authority is provided to the Manager on Duty at the time of the incident of violation in accordance with this policy. If there is a challenge to this decision by the patron or Team Member, all available evidence of the incident is to be reviewed by a member of Executive Management team and their decision will be a final disposition of the matter.

(b) Criteria for Banishment.

(1) Panhandling. Unwarranted or unwelcome requests for borrowing or begging for money, items or services from another person for any reason is considered a form of harassment and will not be permitted on casino property at any time. The perpetrator will be given verbal & written notification (documented and retained on file by patron name by the Manager on Duty) of the offense and informed that further incidents carry ban consequences up to and including a permanent ban from all Casino properties:

(A) 1st offense, Verbal Warning 90-day ban

(B) 2nd offense, Written Warning 1-year ban

*Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(2) Underage Drinking. Any person under 21 years of age observed consuming alcohol on the premises shall be banned until they are the legal minimum age of 21. Such a person shall be informed that if a 2nd offense occurs, management will contact law enforcement immediately, which may result in them being detained for the local authorities to do a sobriety test. Such a person shall also be notified that a 3rd offense shall result in a permanent ban from all Casino properties:

(A) 1st offense, banned from the bar and casino until minimum drinking age of 21.

(B) 2nd offense, 3-year ban*

* Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(3) Intoxication. All patrons that are visibly intoxicated will not be allowed to consume alcohol or gamble. If the intoxicated patron is disruptive, behaving offensively or is projecting a negative image, that patron will be asked to leave immediately. When an intoxicated patron has been asked to leave the premises, Security and the Manager on Duty will assist the patron in acquiring alternative transportation to their destination, whether it is finding a friend or relative the patron came with, calling someone for this person, or calling a cab if the patron has cab fare. When all other attempts fail, local law enforcement may need to be called. The perpetrator of the offense will be given a verbal & written notification and be informed that further incidents carry ban consequences up to and including a permanent ban from all Casino properties. Any further incidents shall result in:

(A) 1st offense, Verbal Warning 90-day ban

(B) 2nd offense, Written Warning 1-year ban

* Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(4) Verbal Confrontation or Threats. Verbal confrontations or threats to other patrons or team members are taken very seriously. These are seen as offensive to other patrons, damaging to the Lac Courte Oreilles Band's public image and detrimental to the friendly and hospitable environment management desires to create for our guests. The perpetrator will be sent a written letter (documented and retained on file by patron name by the Manager on Duty) with date of incident, time of banishment period and a warning that future incidents carry consequences up to and including a permanent ban from all Casino properties:

(A) 1st offense, Verbal Warning 90-day ban

(B) 2nd offense, Written Warning 1-year ban

* Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(5) Physical Confrontations. In any incidents involving a physical confrontation with patrons or team members, local law enforcement departments will be contacted, and the patrons involved will immediately be removed from the premises by Security, or local law enforcement Department, when necessary, and placed on the appropriate ban. If the Executive Team determines the severity is great enough, the individual(s) involved could face a permanent ban. When required, an investigation will be done by the Manager on Duty to determine the aggressor of the altercation. In all cases, the initial aggressor will be immediately banned. Through the investigation, if it is determined that the victim has engaged beyond defending themselves or third parties engage as aggressors, multiple patrons are subject to banishment. The perpetrator(s) will be sent a written letter & verbal notification (documented and retained on file by patron name by the Manager on Duty) of the offense and informed that further incidents carry ban consequences up to and including a permanent ban from all Casino properties:

(A) 1st offense, Verbal Warning 1-year ban

(B) 2nd offense, Written Warning 2-year ban

*Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(6) Controlled Substances. Law enforcement will be called when Casino management personnel suspect a patron to be in possession of, using, or trafficking controlled substances. The perpetrator shall be banned up to, and including, a permanent ban from all Casino properties:

(A) 1st offense, Verbal Warning 1-year ban

(B) 2nd offense, Written Warning 3-year ban

* Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(7) Suspicious Activity. Any person determined by Casino Management to be displaying suspicious activity related to the following situations will be subject to a ban up to and including a permanent ban from all Casino properties: Situations and circumstances include, but are not limited to, drug related activity, harassment, or any other reason to believe the safety and security of operations could be jeopardized:

(A) 1st offense, Verbal Warning 90-day ban

(B) 2nd offense, Written Warning 1-year ban

*Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(8) Damage to Property. If damage to property assets occurs, the perpetrator(s) will be sent a letter specifying the damages, the amount of damages and time of banishment along with a warning of future consequences. The perpetrator shall be banned until the damages are paid in full. This includes any charges necessary for extra cleaning or repair to the facility. Patrons are subject to a ban from all Casino properties.

(A) 1st offense, Verbal Warning 90-day ban

(B) 2nd offense, Written Warning 1-year ban

* Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(9) Fraud, Theft or Cheating. Any person determined by Casino management to have committed theft, fraud or collusion in any game of chance or promotional activity will be permanently banned from all Casino properties. A letter will be sent informing them of the date of the permanent ban. All documentation and evidence will be forwarded to the LCO Gaming Commission and to State of Wisconsin Department of Regulatory Compliance.

(A) 1st offense, Final Written Permanent ban and reimbursement made

(10) Unclaimed Funds/Property. Any person determined by the Executive Management Team to have claimed another person's property, (monetary or nonmonetary), including property and goods of the Gaming Enterprises, will be subject to consequences up to and including a permanent ban from all Casino properties once an investigation has been completed. Any person found to have claimed another person's property, including property and goods of the Gaming Enterprises, will also be required to re-pay the amount and/or return property taken. No person will be allowed off the ban list until full reimbursement has been satisfied and the ban has been served.

(A) 1st offense, 1-year ban and reimbursement made

(B) 2nd offense, 2-year ban and reimbursement made

* Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.

(11) Quicket Tickets/ Unattended Credits. When a patron reports a quicket ticket cashed out or credits of their machine missing, any person determined by Casino Management to have claimed that ticket will be subject to consequences up to and including a permanent ban from all Casino properties once an investigation has been completed. Any person found to have claimed the missing ticket will also be required to re-pay the amount of the ticket. No person will be allowed off the ban list until full reimbursement has been satisfied and the ban has been served.

(A) 1st offense, 1-year ban and reimbursement made

(B) 2nd offense, 2-year ban and reimbursement made

*Upon completion of the 3-year ban, the offender must request a meeting with the Executive Staff to discuss possible reinstatement.