PAP.4.11.010 Scope

(a) Problem Solving Process. When people work closely together it is only natural that problems, questions or conflict may sometimes arise. It is in the best interest of the LCOHA and all employees that these issues be resolved as quickly and fairly as possible; therefore, the LCOHA supports an "open-communication policy" to encourage addressing these issues. The following "Problem Solving Process" has been designed to provide guidelines for resolution of questions, problems or conflicts:

(1) If you have a work related or personal problem that you think the LCOHA can help you resolve, you are encouraged to discuss it with your supervisor. Your supervisor is usually in the best position to help you.

(2) If you do not get an answer, or you are not satisfied with the answer, the issue should be written down and presented to the Human Resources Director. The Human Resources Director will facilitate a meeting to assist with mutually resolving the issue.

(3) In the unlikely situation that these steps have not resolved the issue, you may take your problem to the LCOHA Executive Director.

(b) Chain of Command. All LCOHA employees are required to follow the chain of command, with no exceptions. The chain of command consists of and is limited to the following:

(1) Your Supervisor

(2) Human Resources Director

(3) LCOHA Executive Director

(c) Open Communication Policy. The LCOHA supports open lines of communication between employees, which assures all LCOHA employees concerns will be heard and considered. It is the belief and commitment of the LCOHA to maintain direct lines of communication and good working relationships with all employees. Problems arise in all work places and this process is designated to identify and correct those problems and issues in a fair, equitable and timely manner. It should be noted that not all problems or issues will have an outcome that all parties agree with but in no circumstances will insubordinate behavior or communications be tolerated.